Hear about the AC before the TripAdvisor review.
QR on the room desk card. Guest scans, says the shower is cold, you send maintenance. The complaint never makes it onto a review site. The guest leaves remembering that you fixed it.
Q01Where should the QR go?
Room desk card. Bathroom mirror. Elevator lobby. Checkout counter. Anywhere the guest has paused and has their phone out.
Q02Can I identify which room has issues?
Yes. One QR per room. Each gets its own URL. You know exactly where the complaint is coming from.
Q03How do I get alerted to problems?
Watch the dashboard, or set browser notifications. Some hotels assign front desk staff to monitor in real time.
Q04How many questions?
Two or three max. Rating ("how is your stay?") and one open text ("anything we can fix?"). Nobody fills out ten questions in a hotel room.
Q05Does this replace the post-stay email survey?
No. They serve different jobs. In-stay QR catches what you can still fix. Post-stay survey captures the full picture.
Q06What about multi-property chains?
One poll per property, or per room block. Dashboard shows everything. CSV per location. Works for 5 rooms or 500.