Waiting-room feedback that doesn’t go through Healthgrades.
QR on the waiting-room wall. Patient scans, rates the visit, leaves one open comment. You see patterns by department. No personal data collected unless you ask for it.
Q01Is this HIPAA compliant?
We don’t collect personal health information. Anonymous satisfaction ratings are not PHI. If you need a BAA, check with your compliance team first.
Q02Where should the QR go?
Waiting room is best. Patients have time, they have their phone, the experience is fresh. Checkout works too.
Q03What should I ask?
Satisfaction rating. Wait-time perception. One open text. Under four questions.
Q04Can I use different polls for different departments?
Yes. Front desk, exam rooms, billing — each gets its own QR. You see exactly where friction is happening.
Q05How do I handle negative feedback?
That is the point. A complaint in your dashboard is a complaint that did not go to Healthgrades. Check daily, address patterns with staff.
Q06What response rate should I expect?
Waiting rooms typically see modest scan rates. A small practice still gets a handful per day — enough to spot patterns over a month.