Find out why members stop showing up.
QR sign by the exit. Members scan after class and rate the instructor, the music, the room temperature, whatever you care about. You learn what to fix before they cancel.
Q01How do I collect feedback after a class?
QR sign at the exit, or display it on the screen during cool-down. Members scan as they leave and answer in seconds.
Q02What should I ask?
Rating for the class. One open text. Maybe "would you take this again". Keep it under four questions.
Q03Can I compare instructors?
One poll per instructor or class type. Compare ratings over weeks. Actual data for staffing decisions.
Q04What if members don’t scan?
Placement and timing matter. Near the water fountain works. Instructor mention helps. You will not get 100% — you do not need to. 20–30% of a class giving honest feedback is more useful than zero.
Q05Can I track a class over time?
Yes. Run the same poll for Tuesday 6pm spin every week. After a month, see whether ratings trend up or down. Swap an instructor, watch the numbers.
Q06Does it work for personal trainers?
One poll per trainer. Client scans after the session and rates. Gym management gets visibility without hovering. Good trainers like it because they get specific feedback instead of wondering why a client ghosted.