Print a QR on a table tent. Catch the problem before the plates are cleared.
Guests scan with the stock camera while waiting for the bill. You see the answer live and walk over before they leave. No app. No login. No follow-up email.
Q01What should I ask?
One rating (1–5) and one open text. Under 20 seconds. Add a third only if you already know what you want to learn.
Q02Where do I put the QR?
Table tents work. So do check presenters. Best spot is wherever the guest already pauses — usually waiting for the bill.
Q03What about a bad review?
You see it live. Walk over and fix it. The guest leaves having had a problem solved instead of writing a Yelp review.
Q04Can I respond privately to one guest?
Optionally ask for email. When negative feedback comes in, follow up directly. Most guests appreciate the call and don’t post the bad review.
Q05How does this compare to paper comment cards?
Paper costs printing + data entry. QR costs nothing per response. Response volume is usually several times higher because the phone is already in hand.
Q06Can I match my brand?
Pro plan: your logo, your colors, your thank-you message. Looks like part of your service, not a generic survey.