Catch Problems Before They Become TripAdvisor Reviews
QR Poll captures guest feedback via room QR codes before complaints become TripAdvisor reviews. Room-specific codes pinpoint exactly where issues occur.
- Best for
- Hotel managers, hospitality chains, B&Bs
- Setup time
- 30 seconds
- Cost
- Free up to 250 responses/mo, then $6/mo
- No app required
- Respondents scan with any phone camera
The Problem
Guests don't complain to the front desk. They complain online. Room issues need immediate feedback loops, but paper comment cards have abysmal completion rates. You have no visibility into which rooms or shifts are getting complaints until the review is already posted.
How QR Poll Helps
- Room-specific QR codes. Know exactly where the issue is.
- Anonymous feedback. Guests share what they won't say to your face.
- Real-time notifications. Fix problems before checkout.
- Track patterns. See which rooms or shifts get complaints.
How It Works
- 1Create your poll. Add your questions. Takes 30 seconds.
- 2Print or display your QR code. Works on any phone camera.
- 3Watch responses come in. Export anytime.
Common Questions
Where should I place the QR code?
Room desk cards, bathroom mirrors, elevator lobby, near the checkout desk. Anywhere guests pause and have their phone.
Can I identify which room has issues?
Yes. Create room-specific QR codes. Each room gets its own URL. You'll know exactly where the complaint is coming from.
How do I get alerted to problems?
Set up browser notifications or check the dashboard. Some hotels assign staff to monitor feedback in real-time.